Terms & conditions and deliveries

TERMS & CONDITIONS

We only accept orders from those over 18. If you are under 18 you must have permission from your parent or guardian. By agreeing to the terms & conditions and completing your order you have recognised that you are either over 18 or have permission from a parent or a guardian.

When making a purchase you have agreed to the terms & conditions of this website. 

PRICES

All prices on the website include value-added tax (VAT) unless specified otherwise. VAT differs slightly depending on the product. A fee for delivery is added at checkout for delivery by DHL express. We reserve the right to change the prices or any other aspect of this website at any time, without notice. Klubbhuset reserves the right to correct any apparent mistakes regarding prices or product descriptions. If you notice any errors or apparent mistakes on the site, please let us know.

Klubbhuset.com transacts in the following currencies. The currency changes depending on the country of delivery.

• SEK

• DKK

• EUR

MINIMUM ORDER VALUE

The minimum order value to complete an order (excluding shipping) is 100 SEK, 100 DDK or 10 EUR.

AGREEMENT OF PURCHASE

An agreement of purchase is made when the purchase is confirmed by the customer and the customer has received an order confirmation by e-mail. The order confirmation e-mail is automatically generated by the website. If there are any inaccuracies regarding price, method of payment, method of delivery or other please contact us right away to correct errors before the order is shipped.

PAYMENT INFORMATION

We accept the following forms of payment:

Klarna Checkout (Card payment, invoice, direct payment and Klarna account)

TIME AND DELIVERY

Time of delivery is normally 1-4 working days from the time that you, the customer, receive the order confirmation by e-mail. We try to deliver all orders as quick as possible. Please note that items that include printing usually have a longer time of delivery.

Also note that some products that are not in kept stock by Klubbhuset may have a longer time of delivery.

Delivery times stated on the website or in emails sent by the website are not a guarantee, and because of third party factors your delivery may be delayed. 

SHIPPING FEE

We have a standard shipping fee of XXX with delivery of DHL express to all orders outside Sweden. Heavy or bulky orders may have a higher shipping fee.

The total shipping fee is shown at checkout before you complete your order.

We take no responsibility for damages that occur during shipping or packages that go missing during delivery as the logistics of delivery is out of our control. Although, we can make a complaint vid DHL express if the order goes missing or the package is damaged upon delivery. We may offer to send new items or a full refund.

NON COLLECTED DELIVERIES

 If your order is not picked up, it may be automatically sent back to us. In this case the customer is responsible for all shipping costs. 

RETURNS

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt.

We offer no free returns; the cost of shipping must be paid by the customer. Please fill out the returns form that came with the goods and enclose in your return package.

We offer no exchanges, only refunds. We instead encourage you to make a new order with the preferred size/model/colour.

Returns Terms and Guidelines:

• The item(s) must be unworn/unused.

• Returned items must complete with original tags and/or packaging.

• All Items must be in original, resalable condition.

• No more than 30 days have passed since you received your order.

• Clothing or bags with printing cannot be returned.

• Sticks that have been shortened or blades that have been hooked cannot be returned.

CLAIMS

If the item you have received is faulty/defect, damaged during delivery or if you have not received the correct product, please contact us immediately via email to reklamation@klubbhuset.com. In your email, please specify the product in question and describe the issue. Also attach a picture of the product along with your order number or receipt.

RESERVATIONS

Klubbhuset reserves the right to correct any apparent mistakes, faulty content, and prices on the website. Our acknowledgement of order acceptance via email is not a guarantee of delivery. Items may not be in stock despite what is shown on the website. In the event of the item(s) that you have ordered are not available, we will contact you and either offer you an alternative or a full refund. We take no responsibility for damages that occur during shipping.

MARKETING

When placing an order, the customer agrees that Klubbhuset may send direct marketing through either email or text-messaging.

CANCELLATION

To cancel your order, you must let us know before the order has been shipped. Cancellation of an order is possible by notifying our customer service via email at order@klubbhuset.com or via telephone, +46 10 470 00 60.

COOKIES

According with the law of electronic communication all who visits a website with cookies must receive information about:

• If the website uses cookies

• What these cookies are used for

• How cookies can be avoided

The website uses cookies, and they are essential the make website fully function. Some cookies disappear when you turn of your web browser, and some are stored on your hard drive as small text-files. Cookies can not transfer viruses or damage your computer. If you do not want to accept cookies, you can turn of your web browser, or set it to automatically turn of cookies. 

FORCE MAJEURE

Klubbhuset is freed from liability or obligation if the agreement of purchase and delivery is prohibited or impossible due to circumstances that are unavoidable, out of our control and/or could not have been predicted at the time agreement was made such as: strike, crime, riots, wars, government restrictions, accidents, unfortunate weather, or missing deliveries from suppliers.

CONTACT US

If you have questions regarding your order or need any help you can contact us via email. All information can be found under the “contact us” page. Please reed the “common questions” page before you contact us. 

You´ve read all the terms & conditions, great job!